All our solutions are easy to install, easy to learn and easy to use. However, customers frequently ask for support by our qualified engineers for planning, implementation, and maintenance of our solutions. To meet these requirements we offer different Support packages for every business need.
Technical Support - Service Level Agreement
SAV25 offers value-added professional services to help ensure the efficiency and functionality of every solution we deliver to customers. Different service level of support are available to meet the requirements of our customers. We also provide consultation to our customers for all the solutions we offer. We are ready to support you with the implementation of our solutions. We will ensure that your are up and running fast, methodically and successfully and that even the highest security standards are met.
Whats included with every support Agreement?
Phone and Email support.
We offer a technical hotline and email support for product questions and problems. Professional and prompt phone and email support available for all our products. Phone support includes answering all incoming calls from the customer involving reasonable technical support related to our products.
Web Support.
SAV25 will provide an Internet based support system generally available seven (7) days a week, twenty-four (24) hours a day. Web support provides customers access to SAV25s web site or directly to the web site of the Software developer or vendor for online product information, technical resources and technical knowledge base.
24X7 Access to our Tutorial and Knowledge base
As part of our commitment to provide innovative and reliable services to our customers, we have prepared a customized on-line tutorial and knowledge base portals for all our products. On our self help portals you can find detailed, easy to follow step by step guide in using our products. This makes our products even easier to manage for our customers. What makes our service even more unique is that our tutorials are written in our local language - Tagalog!! Created by Pinoys for our fellow Pinoy users !
On site service.
Our on site services includes support for product configuration, troubleshooting, installation or re-installation and software upgrading. Service is available on scheduled basis, on next business day or on same business day depending on the service level agreement of your choice.
Consultation
We provide consultation to our customers for all the solutions we offer. We are ready to support you with the implementation of our solutions. We will ensure that your are up and running fast, methodically and successfully and that even the highest security standards are met.
ScreenConnect - Remote Access Support
From 2011 onwards, SAV25 also offers an innovative new service that saves time and resources. As an ideal alternative to on-site support and as an extension of your upgrade and support package, we offer ScreenConnect Remote Access Support. It allows you to get flexible and timely support for various tasks such as during initial installation, when moving our solutions to new servers, when upgrading to newer versions, etc.
Thanks to our remote support application - Screen Connect, we can quickly connect and help you with any support issues about our products. You can either hand over the remote control to our experts and watch how the configuration is being set up, or do it yourself following instruction by our staff. Our Application Screen Connect includes a private messaging system wherein you can chat with our Engineers for any questions you may have.
Please download our 2011 product service and maintenance brochure to know more about our different support plans for our solutions. We can customize our support package to suit your requirements.
SAV25 offers value-added professional services to help ensure the efficiency and functionality of every solution we deliver to customers. Different service level of support are available to meet the requirements of our customers. We also provide consultation to our customers for all the solutions we offer. We are ready to support you with the implementation of our solutions. We will ensure that your are up and running fast, methodically and successfully and that even the highest security standards are met.
Whats included with every support Agreement?
Phone and Email support.
We offer a technical hotline and email support for product questions and problems. Professional and prompt phone and email support available for all our products. Phone support includes answering all incoming calls from the customer involving reasonable technical support related to our products.
Web Support.
SAV25 will provide an Internet based support system generally available seven (7) days a week, twenty-four (24) hours a day. Web support provides customers access to SAV25s web site or directly to the web site of the Software developer or vendor for online product information, technical resources and technical knowledge base.
24X7 Access to our Tutorial and Knowledge base
As part of our commitment to provide innovative and reliable services to our customers, we have prepared a customized on-line tutorial and knowledge base portals for all our products. On our self help portals you can find detailed, easy to follow step by step guide in using our products. This makes our products even easier to manage for our customers. What makes our service even more unique is that our tutorials are written in our local language - Tagalog!! Created by Pinoys for our fellow Pinoy users !
On site service.
Our on site services includes support for product configuration, troubleshooting, installation or re-installation and software upgrading. Service is available on scheduled basis, on next business day or on same business day depending on the service level agreement of your choice.
Consultation
We provide consultation to our customers for all the solutions we offer. We are ready to support you with the implementation of our solutions. We will ensure that your are up and running fast, methodically and successfully and that even the highest security standards are met.
ScreenConnect - Remote Access Support
From 2011 onwards, SAV25 also offers an innovative new service that saves time and resources. As an ideal alternative to on-site support and as an extension of your upgrade and support package, we offer ScreenConnect Remote Access Support. It allows you to get flexible and timely support for various tasks such as during initial installation, when moving our solutions to new servers, when upgrading to newer versions, etc.
Thanks to our remote support application - Screen Connect, we can quickly connect and help you with any support issues about our products. You can either hand over the remote control to our experts and watch how the configuration is being set up, or do it yourself following instruction by our staff. Our Application Screen Connect includes a private messaging system wherein you can chat with our Engineers for any questions you may have.
Please download our 2011 product service and maintenance brochure to know more about our different support plans for our solutions. We can customize our support package to suit your requirements.
Deployment Services
SAV25's Deployment Packaged service offerings will vastly improve the success of installation of our solutions at your network. The packages also give you several options on how to deploy our solutions. The installation and deployment of the Jumpstart, Quickstart, SureStart or Managed Services are exceptional compliments to our award winning product lineup.
Our Deployment services are available as an On-site service or as a Remote Service. Starting 2011, remote deployment of our solutions is made possible using the remote access technology of ScreenConnect hosted software. All the features of our on site deployment services are available on our Remote deployment services, except that the service is done remotely and almost 50% less the cost than our on-site service.
SAV25's Deployment Packaged service offerings will vastly improve the success of installation of our solutions at your network. The packages also give you several options on how to deploy our solutions. The installation and deployment of the Jumpstart, Quickstart, SureStart or Managed Services are exceptional compliments to our award winning product lineup.
Our Deployment services are available as an On-site service or as a Remote Service. Starting 2011, remote deployment of our solutions is made possible using the remote access technology of ScreenConnect hosted software. All the features of our on site deployment services are available on our Remote deployment services, except that the service is done remotely and almost 50% less the cost than our on-site service.
Jumpstart Deployment Service
This is our basic deployment service and includes the following
• Provides 1 business day of service - maximum of 8 hours on-site.
• Installation and solution configuration based on customer requirements
• Optimization - we will ensure that our products are installed and running efficiently
and all functionalities required are available.
• Includes SAV25 Solutions DVD - Installer Media Kit and Electronic manuals
Quick Start Deployment Service
Our QuickStart Deployment Service ensures that our solutions are installed, deployed and configured in accordance with requirements of the customer. This is generally targeted for medium, corporate and large enterprise installation wherein customer and/or the products involved may require technical planning and discussion prior to deployment to minimize or avoid any downtime. Typically, our customers using our Firewall, email, network monitoring , DNS and other core network solutions subscribe to this deployment service.
• Provide up to 3 business days of service - maximum of 6 hours on-site per day.
• Pre-installation planning and consultation
• Installation and solution configuration based on customer requirements
• Product Optimization - we will ensure that our products are installed and running
efficiently and all functionalities required are available.
• Product walk-through - a step-by-step demonstration and training on how our solutions
were installed and configured. The proper maintenance procedure will also be
discussed to help customers manage our solutions.
• Includes SAV25 Solutions DVD - Installer Media Kit and Electronic manuals
Sure - Start Deployment Service
Our Sure Start Deployment Service ensures that our software is installed, deployed and configured in accordance with requirements of the customer. This service provides additional on-site services and is designed for implementation of our solutions on large networks with hi-availability requirements. The service includes the following;
• Provide up to 7 business days of service - maximum of 6 hours on-site per day.
• Pre-installation planning and consultation
• Installation and solution configuration based on customer requirements
• Product Optimization - we will ensure that our products are installed and running
efficiently and all functionalities required are available.
• Product walk-through - a step-by-step demonstration and training on how our solutions
were installed and configured. The proper maintenance procedure will also be
discussed to help customers manage our solutions.
• Includes SAV25 Solutions DVD - Installer Media Kit and Electronic manuals
For more details about our on-site deployment services, please contact us.
This is our basic deployment service and includes the following
• Provides 1 business day of service - maximum of 8 hours on-site.
• Installation and solution configuration based on customer requirements
• Optimization - we will ensure that our products are installed and running efficiently
and all functionalities required are available.
• Includes SAV25 Solutions DVD - Installer Media Kit and Electronic manuals
Quick Start Deployment Service
Our QuickStart Deployment Service ensures that our solutions are installed, deployed and configured in accordance with requirements of the customer. This is generally targeted for medium, corporate and large enterprise installation wherein customer and/or the products involved may require technical planning and discussion prior to deployment to minimize or avoid any downtime. Typically, our customers using our Firewall, email, network monitoring , DNS and other core network solutions subscribe to this deployment service.
• Provide up to 3 business days of service - maximum of 6 hours on-site per day.
• Pre-installation planning and consultation
• Installation and solution configuration based on customer requirements
• Product Optimization - we will ensure that our products are installed and running
efficiently and all functionalities required are available.
• Product walk-through - a step-by-step demonstration and training on how our solutions
were installed and configured. The proper maintenance procedure will also be
discussed to help customers manage our solutions.
• Includes SAV25 Solutions DVD - Installer Media Kit and Electronic manuals
Sure - Start Deployment Service
Our Sure Start Deployment Service ensures that our software is installed, deployed and configured in accordance with requirements of the customer. This service provides additional on-site services and is designed for implementation of our solutions on large networks with hi-availability requirements. The service includes the following;
• Provide up to 7 business days of service - maximum of 6 hours on-site per day.
• Pre-installation planning and consultation
• Installation and solution configuration based on customer requirements
• Product Optimization - we will ensure that our products are installed and running
efficiently and all functionalities required are available.
• Product walk-through - a step-by-step demonstration and training on how our solutions
were installed and configured. The proper maintenance procedure will also be
discussed to help customers manage our solutions.
• Includes SAV25 Solutions DVD - Installer Media Kit and Electronic manuals
For more details about our on-site deployment services, please contact us.
Benefit from the following advantages of our ScreenConnect Remote Access Support
Flexibility: We can connect any time to your server once you have logged-in.
Time-Saving: It will be easier and faster to diagnose and resolve any issues with our products.
Needs-based: Decide spontaneously how you would like to be supported: You can either hand over the remote control to our experts and watch how the configuration is being set up, or do it yourself following instruction by our staff.
Independent of Location: We can provide support wherever your network is located.
Lower costs: No additional costs such as travel expenses. Save on costs on technical support.
Please download our 2011 product service and maintenance brochure to know more about our different support plans for our solutions. We can customize our support package to suit your requirements.
Scope of Delivery
Remote Assistance is the best alternative to on-site support and should be considered as an extension of your upgrade and support plans. It enables you to get your employees or colleagues training on short notice by SAV25 employees or to receive support during the initial installation, when moving our solutions to new servers or when upgrading to a newer version.
Remote Assistance is the best alternative to on-site support and should be considered as an extension of your upgrade and support plans. It enables you to get your employees or colleagues training on short notice by SAV25 employees or to receive support during the initial installation, when moving our solutions to new servers or when upgrading to a newer version.
All our Support Agreement includes Remote Assistance which includes phone , email, web and remote support. We offer a technical hotline and email support for product questions and problems. Professional and prompt phone and email support available for all our products.
As an ideal alternative to on-site support and as an extension of your technical support agreement and support package, we offer our self-hosted ScreenConect Remote Support. It allows you to get flexible and timely support for various tasks such as during initial installation, configuration, on-line tutorials, when moving our products to new servers, when upgrading to newer versions, etc.
Click here to learn how our new Remote Support System works using ScreenConnect
As an ideal alternative to on-site support and as an extension of your technical support agreement and support package, we offer our self-hosted ScreenConect Remote Support. It allows you to get flexible and timely support for various tasks such as during initial installation, configuration, on-line tutorials, when moving our products to new servers, when upgrading to newer versions, etc.
Click here to learn how our new Remote Support System works using ScreenConnect
On site service.
For customers who would prefer an on-site support instead of the standard remote assistance included in our Technical Support plans, we offer our On-Site services.
Our on site services includes support for product configuration, troubleshooting, installation or re-installation and software upgrading. Service is available on scheduled basis, on next business day or on same business day depending on the service level agreement of your choice.
Our on-site service is included on some of our Technical Support Plans. We can customize your support plan to meet your requirements. Additional on site visits can be added at anytime to your existing support plans or we can upgrade your Support contract anytime to meet your requirements.
Please download our Service Brochure for more information on our on-site services and the technical support plans.
For customers who would prefer an on-site support instead of the standard remote assistance included in our Technical Support plans, we offer our On-Site services.
Our on site services includes support for product configuration, troubleshooting, installation or re-installation and software upgrading. Service is available on scheduled basis, on next business day or on same business day depending on the service level agreement of your choice.
Our on-site service is included on some of our Technical Support Plans. We can customize your support plan to meet your requirements. Additional on site visits can be added at anytime to your existing support plans or we can upgrade your Support contract anytime to meet your requirements.
Please download our Service Brochure for more information on our on-site services and the technical support plans.
SAV25 will provide an Internet based support system generally available seven (7) days a week, twenty-four (24) hours a day. Web support provides customers access to SAV25s web site or directly to the web site of the Software developer or vendor for online product information, technical resources and technical knowledge base.
24X7 Access to our Tutorial and Knowledge base
As part of our commitment to provide innovative and reliable services to our customers, we have prepared a customized on-line tutorial and knowledge base portals for all our products. On our self help portals you can find detailed, easy to follow step by step guide in using our products. This makes our products even easier to manage for our customers. What makes our service even more unique is that our tutorials are written in our local language - Tagalog!! Created by Pinoys for our fellow Pinoy users !
24X7 Access to our Tutorial and Knowledge base
As part of our commitment to provide innovative and reliable services to our customers, we have prepared a customized on-line tutorial and knowledge base portals for all our products. On our self help portals you can find detailed, easy to follow step by step guide in using our products. This makes our products even easier to manage for our customers. What makes our service even more unique is that our tutorials are written in our local language - Tagalog!! Created by Pinoys for our fellow Pinoy users !
ONLINE TUTORIALS AND KB
Contact Us:
We are always happy to discuss how we our Professional Services can help you implement and maintain our solutions.
Please call us or send us an email.
Our office hours are:
09:00 am - 6:00 pm Philippine Time
Within these hours, please call or email us :
Telephone +632 893-2488
Fax +632 844-6626
Email : sales@sav25.com
Outside our office hours, please email us at sales@sav25.com
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