To augment our installation and remote support plans , we offer on-site support and services for organization who prefer to have on site support available. Our on-site support plans would greatly optimize the use of our solutions as thee services are available after our installation.

Our on site services include support for product configuration,  troubleshooting, installation or reinstallation and software upgrading. Service is available on scheduled basis, on next business day or on same business day depending on the service level agreement of your choice.

KEY FEATURES OF OUR ON SITE SUPPORT SERVICES

Select from our optional on site support plans suited to your organization and network needs. All support plans includes the Key Features , you only need to choose how frequent you need our on site services per maintenance period.

PROBLEM RESOLUTION 
Get to the bottom of complex technical issues. We will provide on site assistance to troubleshoot and fix technical issues. Reports includes Data analysis and  findings report(s) including recommendations

PRODUCT OPTIMIZATION 
We will review the current installation, configuration and the planned maintenance of our solutions. Necessary adjustment delivered immediately, recommendations and advanced planning are submitted to maximize use of our solutions. Root out waste and optimize application performance with analysis of all tiers.

MIGRATION SERVICES 
Minimize downtime or totally eliminate if possible when migrating from an old hardware to a new hardware , upgrading your solution to a new version, patch applications , application of updates .. Our service will ensure a stable operation of our solutions .

BACKUP AND DISASTER RECOVERY 
We can provide on site assistance for scheduled backup of data of our solutions and provide disaster recovery plans.

TECHNICAL CONSULTATION AND PLANNING 
We understand that every network operation is unique and dynamic . Changes are inevitable for every network – with our technical consultation services and planning , we can assist on how our solutions can adapt to your increasing requirements.

AVAILABILITY 
Our on site services available Monday to Fridays on scheduled basis. The Frequency depends on customer requirements. Our on site support plans starts at 4X (Four) on site visits per maintenance year.